Shipping Policy

Valmont & CO — Shipping Policy (U.S. Only)

Last updated: September 22, 2025
Scope: We currently ship within the United States only (all 50 states, D.C., and APO/FPO/DPO). We do not ship internationally.

1) Order Processing Times

  • Processing window: 1–2 business days (Mon–Fri, excluding U.S. holidays).

  • Cut-off time: Orders placed after 12:00 PM ET start processing the next business day.

  • High volume & launches: During promotions/holidays, processing may take an additional 1–3 business days.

Pre-orders or back-ordered items will show an estimated ship date at checkout or on the product page.

2) Shipping Methods & Estimated Transit

At checkout, you’ll see available options based on your address and cart contents. Typical timelines after an order ships:

  • Standard: 3–7 business days

  • Expedited (2-Day): 2 business days

  • Overnight: 1 business day

Estimates are provided by the carrier and exclude our processing time. Weather, carrier capacity, or events outside our control may extend delivery times.

3) Rates, Free Shipping & Restrictions

  • Rates: Calculated at checkout based on service, weight, and destination.

  • Free shipping (if offered): Applied automatically when your cart meets the published threshold (pre-tax, after discounts).

  • Address types: We ship to residential, business, APO/FPO/DPO and most PO Boxes (some expedited/overnight methods may not deliver to PO Boxes).

  • Alaska, Hawaii, U.S. Territories: Standard service is available; expedited options may be limited.

4) Order Tracking & Delivery

  • When your order ships, you’ll receive a shipping confirmation email with a tracking link.

  • Tracking may take 24–48 hours to update after label creation.

  • Signature on delivery may be required for high-value orders at our discretion.

5) Address Changes & Cancellations

  • We work fast; if you need to edit or cancel, email support@valmontandco.com immediately with the correct details.

  • Once an order is processing or shipped, we’re unable to modify it. If delivery fails, see Undeliverable & Return-to-Sender below.

6) Lost, Delayed, or Stolen Packages

  • In transit but delayed: If tracking shows delays, we monitor and assist, but carriers control delivery timelines.

  • Marked “Delivered” but not received:

    1. Check with household members/neighbors and around the property.

    2. Wait 24 hours—carriers sometimes scan early.

    3. Contact the carrier to file a claim, then email us with the claim number.

  • No tracking movement for 7+ days: Contact us; we’ll investigate with the carrier.

  • Resolutions (replacement/refund) are determined case-by-case after carrier investigation. We aren’t liable for theft after confirmed delivery but will do our best to help.

Tip: Ship to a secure address (workplace, staffed location) or use a pickup/locker where available.

7) Damaged or Wrong Items

Please inspect your package upon delivery. If items arrive damaged or incorrect, email support@valmontandco.com within 7 days of delivery with your order number and clear photos of the packaging and item(s). Once verified, we’ll arrange a replacement or refund per our Refund Policy.

8) Undeliverable & Return-to-Sender

Packages returned to us due to incorrect address, unclaimed delivery, or refusal:

  • We can reship to a corrected address (additional postage may apply), or

  • Issue a refund minus original shipping (and return shipping, if charged by the carrier), provided the item is received back in resellable condition.

9) Split Shipments

To get items to you faster, we may ship your order in multiple packages at no extra cost. You’ll receive separate tracking emails for each parcel.

10) Shipping Limitations & Compliance

Certain products may be subject to carrier or regulatory restrictions (e.g., pressurized or hazardous goods). If an item can’t ship via your selected method or to your location, we’ll contact you to adjust the method or issue a refund.

11) Sales Tax

Applicable state and local taxes are calculated at checkout based on your shipping address.

12) Questions

Valmont & CO
Email: support@valmontandco.com