Terms of Service

Valmont & CO — Terms of Service (U.S. Only)

Last updated: September 22, 2025

These Terms of Service (“Terms”) govern your access to and use of the Valmont & CO website, mobile experiences, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy, Refund Policy, and Shipping Policy, which are incorporated by reference.

If you do not agree, do not use our Services.

1) Who We Are & Scope

Valmont & CO sells and ships within the United States only. We do not currently accept international orders. The Services are operated by Valmont & CO (“Valmont & CO,” “we,” “us,” “our”).

2) Eligibility

You must be at least 18 years old (or the age of majority in your state) to make a purchase. By using the Services, you represent and warrant that you meet this requirement and that you have authority to agree to these Terms.

3) Account & Security

You may create an account to streamline checkout. You’re responsible for:

  • maintaining the confidentiality of your login credentials;

  • all activities under your account;

  • promptly notifying us of any unauthorized use.

We may close or suspend accounts for suspected fraud, abuse, or violations of these Terms.

4) Product Information & Availability

We aim for accuracy, but errors (e.g., pricing, descriptions, stock) may occur. We reserve the right to correct any errors and to change or discontinue products at any time without notice. Packaging may vary from images.

Supplements & Cosmetics disclaimer: Statements about supplements, cosmetics, or wellness products are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Read labels, follow directions, and consult a qualified healthcare professional, especially if pregnant, nursing, taking medication, or having a medical condition. Keep out of reach of children.

5) Orders; Acceptance; Cancellations

Your order is an offer to buy. We may accept or reject any order for reasons including product availability, suspected fraud, pricing errors, or failure to verify payment. We will cancel or refund where required.

  • Order edits/cancellations: See our Shipping Policy for processing windows. Once processing begins, changes may not be possible.

  • Pre-orders/backorders: Estimated ship dates are not guarantees and may change.

6) Pricing, Taxes & Payments

Prices are in U.S. Dollars and exclusive of taxes and shipping unless stated otherwise. Sales tax is calculated at checkout based on your shipping address.

By submitting an order, you authorize us (and our payment processor) to charge the total amount (including taxes, shipping, and any add-ons) to your selected payment method. We may place an authorization hold. If your payment fails, we may cancel or suspend the order.

7) Shipping; Risk of Loss; Title

Shipping options, costs, and timelines are shown at checkout. Risk of loss and title pass to you upon our delivery of items to the carrier. Delivery dates are estimates and can be affected by carrier delays or events beyond our control. See our Shipping Policy for details.

8) Returns, Refunds & Exchanges

Returns and refunds are governed by our Refund Policy. Where allowed, refunds are issued to the original payment method (less shipping/fees, if applicable) after inspection. For damaged/defective/incorrect items, contact us promptly with photos.

9) Promotional Offers, Bundles & Gift Cards

Promotions, bundles, and discounts are subject to separate terms displayed at the point of offer. We may modify or end promotions at any time. Gift cards (if offered) are non-refundable, not reloadable, and not redeemable for cash except where required by law. Lost or stolen gift cards will not be replaced.

10) Subscriptions (If Enabled)

If you enroll in a subscription:

  • You authorize recurring charges until you cancel.

  • Prices, frequency, and discount details are shown at sign-up and in your account portal.

  • You can cancel or modify before the next billing/processing date as specified.

  • If you cancel right after receiving a discounted first order, we may adjust the price per the offer terms.

11) Acceptable Use

You agree not to:

  • misuse the Services or interfere with their operation;

  • use bots, scrapers, or similar tools except for standard indexing by search engines;

  • upload harmful code;

  • engage in fraud, deception, or illegal activity;

  • infringe any person’s intellectual property, privacy, or other rights.

We may monitor, restrict, or terminate access to enforce this section.

12) Intellectual Property

All content on the Services—including text, graphics, logos, product names, photos, videos, and code—is owned by Valmont & CO or our licensors and protected by U.S. and international laws. You receive a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. No rights are granted except as expressly stated.

13) User Content (Reviews, Submissions)

If you post reviews, comments, photos, or other content (“User Content”):

  • you grant Valmont & CO a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works in any media for operating and promoting the Services;

  • you represent that you own or control the rights to your User Content and that it does not violate any law or rights of others;

  • we may remove or edit User Content at our discretion.

14) Third-Party Services & Links

Our Services may include links or integrations with third-party websites, tools, or services (e.g., payment processors, analytics, advertising platforms). We are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.

15) SMS/Email Communications (If Enabled)

By providing your phone number or email, you agree to receive transactional communications (order confirmations, shipping updates, service notices). Marketing SMS/email requires opt-in; you can opt out at any time (SMS: reply STOP; Email: use the Unsubscribe link). Message/data rates may apply. Consent to marketing is not a condition of purchase.

16) Disclaimers

THE SERVICES AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT PRODUCT DESCRIPTIONS OR CONTENT ARE ACCURATE, COMPLETE, OR CURRENT.

17) Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VALMONT & CO AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE ORDER AT ISSUE IN THE 12 MONTHS PRECEDING THE CLAIM.

Certain states do not allow limitations on implied warranties or exclusion/limitation of certain damages; some limitations may not apply to you.

18) Indemnification

You agree to indemnify, defend, and hold harmless Valmont & CO and our officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services or Products, your User Content, or your violation of these Terms or applicable law.

19) Dispute Resolution; Arbitration; Class-Action Waiver

Please read this section carefully. It affects your rights.

  • Informal resolution: Before filing a claim, you agree to email us at support@valmontandco.com with a description of your dispute; we’ll try to resolve it within 30 days.

  • Binding arbitration: If not resolved, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration on an individual basis, rather than in court, except for claims that qualify for small-claims court.

  • No class actions: You may bring claims only in your individual capacity, not as a plaintiff or class member in any class or representative action.

Arbitration forum & rules: Administered by [JAMS or AAA] under its [applicable consumer rules]. The arbitrator may award relief only to the extent necessary to provide relief to the individual party. Opt-out: You may opt out of arbitration within 30 days after you first accept these Terms by sending a written notice to [legal@valmontandco.com or postal address].

20) Governing Law & Venue

These Terms and any disputes are governed by the laws of the State of [Your State], without regard to its conflict of law principles, and applicable federal law. Subject to the arbitration provision, the exclusive venue for any permitted court action will be the state or federal courts located in [Your County, Your State], and you consent to their jurisdiction.

21) Changes to the Services or Terms

We may update the Services and these Terms from time to time. When we do, we’ll revise the “Last updated” date. Changes take effect upon posting unless stated otherwise. Your continued use after changes means you accept the updated Terms.

22) Severability; Assignment; Waiver

If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining Terms continue in effect. You may not assign your rights or obligations under these Terms without our prior written consent; we may assign at any time. Our failure to enforce a right is not a waiver.

23) Notices; Electronic Communications

You consent to receive notices and communications from us electronically (e.g., email, site notices). Keep your contact information current. Legal notices to us must be sent to the address below.

24) Contact

Valmont & CO
Email: support@valmontandco.com